Terms and Conditions
Parking & Toll Charges:
If your property resides in a ‘Residential Permit Holders Only’ area, parking must be provided by the customer. All parking costs and toll charges incurred by EcoCare Pest Management representatives will be added to the customer’s bill.
Pricing:
Quotations provided over the phone or via email are based on average property sizes according to the number of bedrooms. EcoCare Pest Management reserves the right to amend the quotation upon inspection or survey, or if the customer’s requirements change.
In cases of severe infestations where standard services may not be suitable, EcoCare Pest Management will recommend the most appropriate treatment and its associated costs. Customers have the right to decline upgraded services; however, cancellation of an agreed service arrangement will incur charges as outlined in the “Cancellation & Deposit Policy” section.
For further details, please refer to our services page on our website or contact our office.
Phone Calls:
All phone calls with EcoCare Pest Management are recorded for quality assurance and to resolve any disputes. A booking made over the phone constitutes a binding contract, and the recording serves as proof of this agreement. By making a booking, customers accept these terms and conditions.
Access:
The customer must provide EcoCare Pest Management representatives with access to the property at the agreed date and time. The property must also be prepared as instructed at the time of booking.
If keys are provided, they must operate all locks without requiring special skills or tools. Failure to provide access will result in a cancellation/reschedule fee of £95 (ex VAT).
EcoCare Pest Management is not liable for triggering any alarm systems. Customers must provide adequate instructions for disabling and resetting alarms and locks.
Access is essential for EcoCare Pest Management to carry out the work. If access is hindered or there is an issue preventing the work from being completed, a call-out charge of £120+VAT or 50% of the treatment cost (whichever is higher) will apply.
Payment:
EcoCare Pest Management accepts the following payment methods:
1. Invoice via bank transfer or cheque (only if previously agreed with the office).
Cash payments are not accepted unless in extreme circumstances and must be pre-approved by the office.
Once treatment has been applied, the 14-day cooling-off period is automatically waived. Any outstanding balances must be cleared before or upon completion of the first visit. Failure to settle balances may result in the cancellation of subsequent visits.
Cancellation & Deposit Policy:
● Deposits are non-refundable.
● Cancellations will incur a charge of 50% of the treatment price.
● Cancellations must be made via phone or email with at least 24 hours' notice. Failure to do so will result in a charge equivalent to the full job amount.
● Emergency jobs must be prepaid in full or as agreed; all such payments are non-refundable.
● A minimum call-out charge of £120+VAT applies. If the issue is not a pest-related problem or has been misidentified, this charge or 50% of the treatment cost (whichever is higher) will be payable.
Cancellation fees apply in the following situations:
● No-show by the customer at the scheduled visit.
● Non-compliance with the preparation list provided.
● Last-minute cancellations.
EcoCare Pest Management may waive cancellation charges if the appointment is rescheduled within 7 days. This exception does not apply to free-of-charge follow-up visits, where cancellation fees will still apply if notice is given less than 24 hours in advance.
Unpaid cancellation fees will be referred to a third-party debt recovery agency, whose costs will be added to the debt.
Claims
Refunds are not available once a treatment has been carried out. Treatments are performed at the customer’s request and cannot be undone without incurring significant costs, which are often higher than the treatment itself.
If you have concerns regarding the service provided, please email info@ecocare-management.com. Complaints will be acknowledged within 3-5 working days, and any necessary investigations will be conducted to determine an appropriate resolution.
EcoCare Pest Management will only cover damage caused by its representatives if repairs or replacements are arranged or approved by EcoCare Pest Management before rectification work is carried out. Any damages caused must be reported to EcoCare Pest Management immediately without delay. Additional claims may be processed through our insurance.
Treatment
Detailed terms and conditions specific to treatments are provided with the job report, typically emailed to the customer. If you have not received this information, you may request a copy by contacting the office at 0208 146 1490 or emailing info@ecocare-management.com.
By booking with EcoCare Pest Management, customers confirm their acceptance of these terms and conditions.
Guarantees
We provide a standard 45-day guarantee on all our services, except for full mouse proofing, which comes with a 3-month guarantee. Any extensive proofing carried out by our in-house builders is covered by a 1-year warranty. Our warranty covers re-treatments only if the terms and conditions of service have been met, including compliance with our post-treatment recommendations. This guarantee reflects our commitment to delivering top-quality pest control in London and the surrounding areas.
Privacy
Privacy Policy:
Use of this website is also subject to our Privacy & Cookies Policy. By using our website, you consent to the collection and use of information as described in the policy.
Limitation of Liability
Disclaimer of Liability:
EcoCare Management shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use the website or services provided.